“The customer saved money and time by not having to remove the key cores and replace them with new ones.”

“The customer saved money and time by not having to remove the key cores and replace them with new ones.”

Edgars Strazdiņš, House manager

One summer day, Civinity Call Center received a desperate call from a resident of Jaunlazdu Street 8 about the fact that she had lost the keys to the apartment, and she is not able to get in, but the spare keys are behind closed doors. 

After a talk with the client, it was clarified that she lost her keys while she was running in the forest and possibility to find them in the dark is extremely low. 

The master came to the client and inspected the apartment from the outside and found out that one of the windows of the apartment is half-open. The apartment is located on the first floor, so the master using the stairs was able to access the window, fully open it and enter the apartment. Spare keys were found, and client got into the apartment. 

Thanks to the master’s resourcefulness, the customer saved money and time by not having to remove the key cores and replace them with new ones.