What happens to my application?
The application is registered in the Customer Support Center and transferred to the management of the relevant works. After sending the e-mail, you will receive a confirmation of its receipt. Incoming emails and calls are processed within one business day, on average, answers to customer questions are provided within one day. If it is necessary to involve […]
How long does it take to review and process residents’ requests for repairs?
There are three types of applications: Emergency requests are reviewed and executed within two hours; Urgent applications are reviewed and executed within 24 hours; Standard applications are reviewed and executed within three working days. The execution time of standard repairs may be affected by the availability of masters and the seasonality of services.
How long does it take to review and fulfill residents’ requests for additional repairs?
An agreement is reached with the client on the desired date and time of work. The cost is agreed before the start of work.